Backstage Passes
The AUD and Ticketmaster do NOT sell backstage passes.  The only access to backstage passes is through a radio station drawing or the touring act itself, if applicable.   Backstage access is not permitted unless authorized by the tour.

Children’s Ticket Policy
Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act.  Specific event information can be found by clicking on the event calendar and then clicking on the specific event you are interested in.   For most events, children 2 and under that sit on a lap do not require a ticket.

Groups
Group discounts are offered for some events at the AUD.  The number that constitutes a group and the amount of the discount vary by event and are at the discretion of the tour.    Groups interested in purchasing tickets should call (315) 738-0164 for more information.

In Store Pickup Versus Will Call
In store pickup is the option to pick your tickets up at a Ticketmaster outlet.  Will Call is the option to pick up your tickets at the AUD Box Office.  Please check ticketmaster.com for a listing of outlets that offer in store pickup.

Lost Tickets
The AUD is not responsible for lost or stolen tickets.
 
Refunds and Exchanges
There are no refunds or exchanges for tickets purchased.  If an event is cancelled or rescheduled, tickets will be refunded at the original point of purchase.

Resale and Ticket Scalping
An event ticket will not be recognized, honored, or received for admission if purchased from a source other than the AUD Box Office, Ticketmaster, or its authorized outlets. There will be no refunds and no exchanges.  Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen, or counterfeit tickets and in such cases will not be honored.  To be safe please only order your tickets from an authorized dealer (Ticketmaster.com, by phone at (800) 745-3000, a Ticketmaster outlet, or the AUD Box Office).   Re-selling of tickets by private parties is prohibited on Auditorium property and is subject to confiscation and arrest.

Ticket Discounts  (Child, Senior, Groups)
Discount tickets are available for some events.  Age restrictions and the amount of the discount varies by event and are at the discretion of the tour.  Please inquire about discounts prior to purchasing tickets.  Some discounts may be available only at the AUD Box Office or online at ticketmaster.com.  Most discounted tickets must be purchased prior to event day.

Will Call
When you purchase your tickets over the phone or online you may select Will Call as your pickup option.  Will Call means that you want to pick your tickets up at the AUD Box Office.  Will Call opens 2 hours prior to the start of the event.  Please be advised that there may be a line and it is best to pick up your tickets as soon as possible.  The person picking up the tickets must be the same person the tickets are left under.  When picking up tickets you must present a photo ID to receive your tickets.  Please also bring the order confirmation number in case there are any problems finding your account.  If you purchased tickets through Ticketmaster for someone else, please call Ticketmaster at (800) 653-8000 prior to the show and ask for an alternate pickup.  There are no exceptions to this rule.